How to mobilise for public services when confronted by the risk of their dehumanisation

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Modernisation of public services means the digitalisation of services and the disappearance of contact between agents and users. This practice, introduced without a thought for those who don’t have the means of access to information technology, is bringing about a dehumanisation of public services. Under what conditions is it possible to put technology in the service of users ?


-* Marc Mangenot
  • Nicolas Galépides
  • autres intervenant-e-s en attente


  • Attac France
  • Convergence des services publics
  • Sud PTT